1. Quick Summary

Collection: We collect contact information, business information, payment information, and online activity data.

Usage: We use it to deliver our Services, market to prospective customers, and run our business.

Sharing: We share it with service providers, advertising partners, and as required by law.

No Monetary Sales: We do not sell personal information for money. We do share certain information with advertising partners for cross-context behavioral advertising — you can opt out at any time.

Call Recording: We record sales, onboarding, and support calls for training and quality assurance.

Your Rights: You have rights to access, delete, correct, and limit how we use your information. See Section 12 to exercise them.

2. Mobile Communication Policy

We value your privacy and are committed to protecting your personal information. When you provide your mobile number, you consent to receive SMS messages related to our services, including notifications, account communications, and (if you opt in) marketing offers. Your mobile opt-in will not be shared with third parties for marketing purposes.

Opt-Out: Reply STOP to any message to opt out at any time.

Help: Reply HELP for support.

Frequency: Message frequency varies based on your interactions with us.

Cost: Standard message and data rates apply per your carrier's terms.

Phone numbers may be processed by service providers (such as our SMS gateway and white-label platform technology providers) only to deliver the messages you have consented to receive.

3. Information We Collect

We collect the following categories of personal information:

CategoryExamplesIdentifiersFirst and last name, email, phone number, postal address, IP address, account username, business nameCommercial InformationProducts and Services purchased, subscription tier, billing historyFinancial InformationPayment card information (processed by secure payment gateways), billing addressInternet ActivityPages visited, links clicked, time on Site, referring URL, device and browser dataGeolocation (approximate)City and state derived from IP addressAudio RecordingsSales, onboarding, and support calls (see Section 9)Professional InformationJob title, trade or industry, business sizeInferencesProfiles built from the above to evaluate fit for our ServicesSensitive InformationAccount login credentials, payment card information

We do not knowingly collect: precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, immigration status, genetic data, biometric data, health information, or information about children under 16.

4. Where We Get Your Information

Directly from you: When you fill out a form, book a call, sign up, or contact us.

From your device: Through cookies, pixels, and similar technologies on our Sites.

From advertising partners: Meta, Google, and other ad platforms that deliver our advertising.

From service providers: Including our white-label CRM provider, payment processors, and analytics providers.

From publicly available sources: Business directories, public records, and similar sources.

5. How We Use Your Information

We use personal information for these business and commercial purposes:

Provide and operate the Services: Account creation, billing, customer support, and administrative communications.

Sales and marketing: Respond to inquiries, follow up on leads, send promotional emails and SMS messages (where consented), and retarget on advertising platforms.

Analytics and improvement: Understand how the Sites and Services are used, diagnose technical issues, and develop new features.

Advertising: Measure ad performance, build lookalike audiences, and retarget visitors.

Quality assurance and training: Review and use call recordings to train our team and improve service.

Security and fraud prevention: Detect, investigate, and prevent fraudulent or unauthorized activity.

Legal compliance: Comply with applicable laws, court orders, and regulatory requirements.

Business operations: Accounting, recordkeeping, audits, and corporate transactions.

6. How We Share Your Information

We share personal information with the following categories of recipients:

Recipient & Purpose

Service Providers (e.g., CRM platform, hosting providers, email/SMS senders, payment processors)

To deliver the Services on our behalf under written contract

Advertising Partners (e.g., Meta, Google, TikTok, LinkedIn)To deliver and measure advertising

Professional Advisors (lawyers, accountants, auditors)For legal, accounting, and compliance purposes

AcquirersIn connection with a merger, acquisition, financing, or sale of assets

Government AuthoritiesWhen required by law, subpoena, or court order

7. Sale and Sharing of Personal Information

We do not sell personal information for monetary payment.

We do share Identifiers (e.g., online IDs, IP address) and Internet activity with advertising partners for cross-context behavioral advertising (which is treated as "sharing" or "sale" under certain state consumer privacy laws).

Your Opt-Out Rights:

Email [email protected] with the subject line "Opt Out of Sale/Sharing."

Enable a Global Privacy Control (GPC) signal in your browser, which we automatically honor.

We do not knowingly sell or share personal information of consumers under 16 years of age.

8. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, and tracking tools on our Sites to:

Keep you logged in and remember your preferences (Essential).

Measure traffic and performance (Analytics).

Deliver and measure target advertising (Marketing).

Managing Cookies:

Browser Settings: Most browsers allow you to block or delete cookies.

Global Privacy Control (GPC): Enabling GPC in your browser signals us to opt you out of advertising sharing automatically.

9. Call Recording

We record sales, onboarding, and support calls for quality assurance, training, recordkeeping, and dispute resolution. At the start of each call, we provide a verbal notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded. If you do not wish to be recorded, please notify us at the start of the call.

Recordings are stored securely, accessible only to authorized personnel and service providers, and retained per Section 10.

10. Data Retention

We retain personal information for as long as necessary to provide the Services, satisfy legal and accounting obligations, resolve disputes, and enforce our agreements.

Customer Account Records: Retained while the account is active, and for a reasonable period thereafter for legitimate business or legal purposes.

Marketing Leads: Retained until you request deletion or opt out.

Billing and Tax Records: Retained for at least 7 years as required by law.

Call Recordings: Retained as needed for training, quality assurance, and dispute resolution.

Cookies & Analytics: Retained from session-only up to 13–26 months depending on the tool.

11. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

Right to Know / Access: Get a copy of the personal information we have about you.

Right to Delete: Request deletion of your personal information.

Right to Correct: Request correction of inaccurate personal information.

Right to Portability: Receive your information in a portable format.

Right to Opt-Out: Stop us from sharing your information for targeted advertising.

Right to Non-Discrimination: We will not deny services, charge different prices, or provide a lower quality of service for exercising your rights.

12. How to Exercise Your Rights

Submit a request via email to [email protected].

Timeline: We will acknowledge your request within 10 business days and respond fully within 45 days.

Verification: To protect your security, we will verify your identity by matching details on file (e.g., your email address and recent interactions).

Authorized Agents: You may designate an authorized agent to make a request on your behalf with written, signed authorization.

13. State-Specific Disclosures

13.1 California & General State Privacy Disclosures

In the preceding 6 months, we have collected the categories of personal information listed in Section 3, disclosed information to service providers for business purposes, and shared information with advertising partners as described in

Section 7.

We do not offer financial incentives in exchange for personal information.

13.2 Texas, Virginia, Colorado, Connecticut, and Oregon

Residents of these states have the right to request access, deletion, correction, and opt-out of targeted advertising. If we deny your privacy request, you may appeal our decision by emailing [email protected] with the subject line "Privacy Appeal."

14. Children's Privacy

The Sites and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, contact [email protected] and we will promptly delete it.

15. Data Security

We implement reasonable technical, administrative, and physical security safeguards to protect personal information from unauthorized access, disclosure, or loss. However, no electronic transmission over the internet or storage system is 100% secure, and we cannot guarantee absolute security.

16. International Users

The Sites are operated in the United States. If you access them from outside the United States, your information will be transferred to and processed in the United States under U.S. privacy laws.

17. Third-Party Links

Our Sites may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies directly.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when the latest revisions were made. Material updates will be communicated by email or by posting a notice on our Site.

19. Contact Us

MaloneCo Marketing

Email: [email protected]

Website: https://www.maloneco.us